Refund Policy
At CreativeOutcomes, we take pride in the quality of our delicious pizzas and customer satisfaction is our top priority. This Refund Policy has been compiled to better serve those who are concerned with how their 'returns' are being handled by CreativeOutcomes.
Returns
Our return window is 30 minutes after receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +39 081 123 4567.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email for further instructions.
Shipping
To return your product, you should mail your product to: 17 Pizza Street, 80100, Naples, Italy.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-returnable items
Please note that certain types of items are ineligible for returns, like perishable goods such as pizza unless defective or damaged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
If there are any questions regarding this Refund Policy, you may contact us using the information below.
- creativeoutcomes.sbs
- +39 081 123 4567
- 17 Pizza Street, 80100
- Naples, Italy
This policy is last updated on March 30, 2023.